Privacy Policy
Effective Date: 5 July 2026
Last Updated: 5 July 2026
The IA Luxury Group (“we,” “our,” or “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information when you visit our website, purchase a luxury timepiece, or interact with us. We process personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and other applicable South African laws.
Information We Collect
We collect personal information necessary to provide our products and services. Depending on your interaction with us, this may include:
Full name
Email address
Telephone number
Billing and delivery address
Payment confirmation details
Purchase history
Appointment information
Communication records
IP address and browser information
Device and website usage information
How We Collect Your Information
Your information may be collected when you:
Visit our website
Complete a contact form
Contact us by phone, email, or WhatsApp
Purchase a watch or other luxury item
Request a quotation
Schedule an appointment
Subscribe to marketing communications
Participate in promotions or surveys
How We Use Your Information
We use your personal information to provide our services efficiently and professionally. Your information may be used to:
Process and fulfil your orders
Arrange secure delivery
Verify payments
Respond to enquiries
Provide customer support
Issue invoices
Confirm appointments
Improve our website and services
Detect and prevent fraud
Comply with legal obligations
Send marketing communications where permitted
Payment Information
We take payment security seriously.
We currently accept Electronic Funds Transfer (EFT).
We do not store your online banking passwords or PINs.
Payment information is used solely to verify completed transactions and process your purchase.
Orders are processed only after cleared payment has been received.
Authenticity & Purchase Records
To ensure transparency and maintain accurate records, we may retain documentation relating to each timepiece, including:
Authenticity verification records
Purchase documentation
Ownership history where available
Service history where applicable
Inspection records
Warranty information where applicable
These records are securely stored for business and legal purposes.
Cookies & Website Analytics
Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use our website.
Cookies may be used to:
Remember your preferences
Improve website functionality
Analyse website traffic
Enhance user experience
Improve website performance
You may disable cookies through your browser settings; however, certain features of our website may not function correctly.
Sharing Your Information
We respect your privacy and do not sell or rent your personal information.
Your information may only be shared with trusted third parties where necessary, including:
Courier and logistics providers
Payment providers
Website hosting providers
IT service providers
Professional advisers
Government or legal authorities where required by law
All third parties are expected to maintain appropriate security measures to protect your information.
International Data Transfers
Where necessary, your information may be processed or stored outside South Africa.
When international transfers occur, we take reasonable steps to ensure your personal information remains protected in accordance with applicable privacy laws.
Marketing Communications
If you choose to receive marketing communications, we may send you:
New arrivals
Exclusive collections
Promotions and special offers
Company news
Industry updates
You may unsubscribe from these communications at any time by following the unsubscribe instructions or contacting us directly.
Data Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, misuse, alteration, disclosure, or destruction.
Our security measures include:
SSL encrypted website connections
Secure servers
Password-protected systems
Restricted staff access
Firewall protection
Routine security monitoring
While we strive to protect your information, no online transmission or electronic storage system can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as reasonably necessary to:
Complete transactions
Fulfil contractual obligations
Comply with legal requirements
Resolve disputes
Maintain business records
Once information is no longer required, it is securely deleted or anonymised.
Your Rights
Subject to applicable legislation, you have the right to:
Request access to your personal information
Request correction of inaccurate information
Update your personal information
Request deletion of your information where legally permitted
Withdraw consent where applicable
Object to certain processing activities
Request restriction of processing
Lodge a complaint with the Information Regulator of South Africa
To exercise any of these rights, please contact us using the details below.
Third-Party Websites
Our website may contain links to external websites for your convenience.
We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their respective privacy policies before providing any personal information.
Children’s Privacy
Our products and services are intended for individuals aged 18 years and older.
We do not knowingly collect personal information from children. If we become aware that information has been collected from a minor without appropriate consent, we will take reasonable steps to remove it.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time to reflect changes in our business practices or legal requirements.
Any updates will be published on this page, and the “Last Updated” date will be revised accordingly. Continued use of our website after changes have been published constitutes acceptance of the updated Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.
The IA Luxury Group
Email: info@theialuxurygroup.com
Phone: +27 82 335 5779
Website: theialuxurygroup.com
POPIA Compliance
The IA Luxury Group is committed to processing personal information lawfully, fairly, and transparently in accordance with the Protection of Personal Information Act (POPIA). We collect only the information necessary to provide our services, fulfil our legal obligations, and deliver an exceptional customer experience while maintaining the highest standards of confidentiality and security.
