Frequently Asked Questions

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Authenticity & Condition

Yes. Every timepiece we offer is independently verified for authenticity before being listed for sale. We are committed to providing only genuine luxury watches.

 

 

Yes. We offer both new and pre-owned luxury timepieces. The condition of each watch is clearly stated in its listing so you know exactly what to expect.

 

 

Absolutely. We pride ourselves on transparency, authenticity, and exceptional customer service. Every watch is independently verified and sold in the condition advertised, allowing you to purchase with complete confidence.

 

 

Payment

We currently accept Electronic Funds Transfer (EFT). Payment instructions will be provided once your order has been confirmed.

 

Full payment is required before any watch is released for collection or dispatched for delivery. Orders are only processed once payment has cleared.

 

Yes. A detailed invoice will be issued for every purchase, outlining the watch details and payment information.

 

Yes. All payments are processed directly into our official business banking account, ensuring a secure and transparent transaction.

 

Your order is confirmed once payment has been received and cleared. We will then begin preparing your watch for collection or delivery.

 

How to Order

Simply contact us via WhatsApp, phone, email, or through our contact form. A member of our team will confirm availability, answer any questions, and guide you through the purchasing process.

 

Yes. We are happy to provide additional high-resolution photos or videos to help you make an informed purchasing decision before placing your order.

 

Our inventory changes regularly. Please contact us to confirm availability before making payment, as some pieces may sell quickly.

 

Reservations may be available on selected timepieces at our discretion. Please speak to our team to discuss reservation options.

 

Yes. Viewings can be arranged by appointment, allowing you to inspect the timepiece before completing your purchase.

 

Returns & Refunds

No. Due to the nature of luxury timepieces, all sales are final and we do not accept returns once a purchase has been completed.

No. Refunds are not available after payment has been received. We encourage all customers to review the product details and ask any questions before completing their purchase.

We do not offer exchanges. Each watch is sold as an individual item, and all purchases are considered final.

Orders cannot be cancelled once payment has been confirmed, as processing and fulfilment begin immediately after payment is received.

Unfortunately, we cannot accept returns or issue refunds for change-of-mind purchases. We recommend contacting us before purchasing if you require any additional information or images.

Delivery

Yes. We offer secure, insured delivery nationwide. Every shipment is carefully packaged to ensure your timepiece arrives safely and in the condition advertised.

Delivery times vary depending on your location and the availability of the watch. Once your order has been confirmed and payment has cleared, we will provide an estimated delivery timeframe.

Absolutely. Once your order has been dispatched, you will receive tracking details so you can monitor your delivery from dispatch to arrival.

 

Yes. Collection can be arranged by appointment. Please contact us in advance so we can prepare your order and schedule a convenient collection time.

 

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